Conflict Management, Intervention, & Resolution


Assessment · Intervention · Facilitation · Organizational Dispute Systems Design Contract Programs · Ombuds Services · Mediation · Neutral Fact-Finding Investigation

Difficult issues often lead to conflict. OptionBridge provides services to assess, manage or resolve conflict when it does occur.

Conflict Management and Intervention

Initial Assessment

Managing and resolving conflict requires careful assessment to determine the most appropriate, cost effective, efficient and effective mechanisms to achieve the best results. OptionBridge professionals assess the situation, make recommendations for next steps, and provide the services that make sense.

Conflict Intervention

Conflict itself is usually not the problem; it's how we handle it that is. When managed right, conflict can inspire new thinking, improve the way teams work together, reinvigorate a company's mission, and produce positive change.

We at OptionBridge bring the experience and know-how to help you, your team, or your organization achieve the success you want by managing conflict better.

To help you get back to business and back to work, OptionBridge offers a variety of processes to resolve the issues. When conflict arises, assessment and intervention are essential to productive decision-making, managing relationships and any necessary transistions, as well as avoiding expensive litigation costs.

Mediation

Confidential, cost-effective, and informal, mediation is generally the first choice in resolving interpersonal and team issues in the workplace. Our mediators assist in identifying key issues, surfacing concerns, and developing options that work for everyone. The mediation advantage includes:

  • Reduces litigation costs through early settlement
  • Participants control the outcome, resulting in high satisfaction with process and outcome
  • Provides a forum where all relevant issues can be addressed and options for resolution can be explored.
Neutral Fact-Finding

A neutral fact-finder can be hired to determination the facts on which to base further actions or decisions by thoseinvolved in the disagreement.
Investigation

In employment issues, independent investigations provide expertise and remove the appearance of bias from grievances and claims of misconduct that may later serve as the basis for legal claims if not handled to the satisfaction of all.

Facilitation Services
Facilitated Difficult Discussions · Facilitated Meetings · Public Policy or Stakeholder Dialogues

Productive, focused meetings that address important or difficult issues can benefit from neutal facilitation services. Facilitation can meet the needs of many types of businesses and topics, ranging from one-time meetings for team goal-setting or performace reviews, multiple session public policy dialogues with many stakeholders who must be convened.

Organizational Conflict Systems Design (Dispute Systems Design)

When it comes to conflict, few organizations have implemented systems that effectively deal with the day-to-day issues that require significant time and attention from leaders. Often, managers avoid handling such issues until they escalate, costing the organization more time, more resources, and, more often than is warranted, the loss of valuable employees. We analyze your organizational needs to design and/or manage a system for managing conflict in a cost effective, less stressful, and legally compliant way.

Contract Program Services

Ombuds Services

An Organizational Ombuds provides confidential and neutral assistance to employees to address work related problems, issues and concerns. The Ombuds serves many roles, including that of referral resource, confidential listener, coach and mediator. Reporting only to the highest executive or Board levels of the organization, the Ombuds is in a unique position to assist employees with work-related issues and does not take notice or act in a compliance role. OptionBridge provides contract Ombuds services for all sizes and types of workplaces.